Support - How can we help?

Support portal

Support portal topics

Credit card
About Sygnum
Sygnum Singapore
Onboarding
Support
Accounts
Custody
Trading
Lending
Staking
Asset Management
Tokenization
B2B Banking Services

Most Frequently Asked Questions

What documents do I need to provide for the onboarding process? 

The type of documents required depends on several factors, including the client category and onboarding method employed. Please contact us to discuss documentation with our team.

How can I reset the login details for my e-banking account?

You can create a new password by going through the following steps:

  • On the login page click the “Password forgotten” button
  • A new pop-up will open, there enter your 10-digit Contract ID starting with 78N… (often also referred as a user ID) and press “Continue”
  • Approve your password reset on your mobile device (two-factor identification) or follow the “offline more” instructions
  • Enter a new password, re-confirm it and final click “Send”
  • Go back to the login page and login with your new password
How do I contact Sygnum for technical support? 

Sygnum monitors the health and performance of its banking system 24 hours a day, 7 days a week and provides technical support during Swiss business hours (Mon-Fri, 8:00-17:00 CET, with the exception of official Swiss/Zurich holidays). 

Please contact your Relationship Manager directly if you need technical support, or alternatively use the contact form here and select “General enquiry” from the dropdown, and your Sygnum Relationship Manger will get in touch with you.   

Please note that should a technical failure occur outside of business hours, resolution may take longer than it would during business hours.  

Can digital assets be deposited to and withdrawn from a Sygnum wallet?

Yes, Sygnum accepts deposits and withdrawals for all crypto assets for which it offers custody services.  

You can withdraw or make payments with digital assets by withdrawing funds from your Sygnum e-banking platform and sending it to external wallets that you own. Please note that when funds are sent to a wallet that you own for the first time, transactions need to be verified by Sygnum’s proprietary digital asset screening tool.  Please contact us if you have further questions. 

Please click here for an overview of the digital assets we offer for custody, staking, trading and lending. Further tokens are available on request.

Can I trade my staked Ether?

You cannot trade your Ether once they are staked. Please note that staked Ether cannot be unstaked until the Ethereum upgrade that enables withdrawals of staked Ether is live.

Does Sygnum charge for onboardings?  

Onboarding for private individuals is free of charge. Different screening or opening fees apply for corporate and institutional clients. Please contact us for more information.

Contact us

Contact us

Submit Mandatory fields

Local restrictions – Provision of cross-border services

It looks like you are using a computer with an IP address located outside of Switzerland.
If you are located in Switzerland, please click “Continue” to access the Sygnum Bank AG (Sygnum) website.

If you are not located in Switzerland, please read below.

This website and the information contained herein are addressed solely to persons residing or domiciled in Switzerland.

Sygnum is a regulated bank supervised by the Swiss Market Financial Authority (FINMA). The products and services on this website are authorised in Switzerland. Sygnum cannot promote its products and services in other countries where it is not authorised by the supervisory authority of that country to do so.

If you click on “Continue” to visit this website, you confirm that you have read and understood the above and you are visiting this website on your own initiative without any active promotion or solicitation from Sygnum.

RETURN CONTINUE

Investor qualification

The following content is available to qualified investors. Please confirm your details below to visit this page, or please see our other digital asset updates here.

Qualified investor - As defined in Art. 10 (3) ff. of the Swiss Collective Investment Schemes Act. In particular, natural persons who have the knowledge required to comprehend the risks of the investments based on their individual education and professional experience or based on comparable experience in the financial sector and hold liquid assets of at least CHF 500,000.

A US Person is defined as (a) an individual who is a citizen or resident of the United States for federal income tax purposes; (b) a corporation, partnership or other entity created or organised under the laws of or existing in the United States; (c) an estate or trust the income of which is subject to United States federal income taxes regardless of whether such income is effectively connected with a United States trade or business.

Disclaimer:

The information in this publication pertaining to Sygnum Bank AG (“Sygnum”) is for general information purposes only, as per date of publication, and should not be considered exhaustive. This publication does not consider the financial situation of any natural or legal person, nor does it provide any tax, legal or investment advice. This publication does not constitute any advice or recommendation, an offer or invitation by or on behalf of Sygnum to purchase or sell any assets. No elements of precontractual or contractual relationship are intended. While the information is believed to be from accurate and reliable sources, Sygnum makes no representation or warranties, expressed or implied, as to the accuracy of the information. Sygnum expressly disclaims any and all liability that may be based on such information, omissions, or errors thereof. Any statements contained in this publication attributed to a third party represent Sygnum‘s interpretation of the data, information and/or opinions provided by that third party either publicly or through a subscription service, and such use and interpretation have not been reviewed by the third party. Sygnum reserves the right to amend or replace the information, in part or entirely, at any time, and without any obligation to notify the recipient of such amendment / replacement or to provide the recipient with access to the information. Simultaneously, there is no obligation of Sygnum to inform recipients of information, if before provided information later becomes outdated, inaccurate or obsolete, unless otherwise provided by applicable law. The information provided is not intended for use by or distributed to any individual or legal entity in any jurisdiction or country where such distribution, publication or use would be contrary to the law or regulatory provisions or in which Sygnum does not hold the necessary registration, approval authorization or license. Except as otherwise provided by Sygnum, it is not allowed to modify, copy, distribute or reproduce, display, license, or otherwise use any content for commercial purposes.

Mandatory fields

Security alert

Stay alert to fraudulent communications. Sygnum will never post messages on social media or private messaging applications regarding Sygnum banking access or logins. If you have concerns, contact us.

Close