How can we help?

Please see below for a range of common support topics.

How can we help?

Please see below for a range of common support topics.

Accounts

Yes, Sygnum offers traditional bank accounts (current accounts) in CHF, EUR, USD and SGD. 

Sygnum supports all common payment standards like SIC (Swiss Interbank Clearing), euroSIC, SEPA (Single Euro Payments Area) and SWIFT (Society for Worldwide Interbank Financial Telecommunication).

Sygnum's BIC (Bank Identifier Code), also referred to as SWIFT-Code or SWIFT-BIC, is: SYGNCHZZ. It shall be used together with the recipient's IBAN, name and address for all SWIFT and SEPA payments made to Sygnum.

Incoming cash payments are free of charge. For outgoing cash payments private clients will be charged between 10 and 50 CHF depending on the type of payment. Please find our detailed price list for private clients here.

Custody

Sygnum offers institutional-grade custody for a wide range of leading cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), XRP (XRP), USD Coin (USDC), Uniswap (UNI), Sushiswap (SUSHI), Litecoin (LTC), Chainlink (LINK), Bitcoin Cash (BCH), Polygon (MATIC), Internet Computer (ICP), Tezos (XTZ), Aave (AAVE), Maker (MAKR), Compound (COMP), Curve (CRV), Synthetix (SNX), Bancor (BNT), 1inch (1INCH), Aragon Network (ANT) and the Sygnum Digital CHF (DCHF). Sygnum also offers institutional-grade custody for asset tokens issued on its Desygnate tokenization platform and traded on the SygnEX secondary market.

Sygnum offers two types of military-grade secure wallets: Trading and Vault wallets. Trading wallets are comparable to day-to-day current accounts allowing to perform any type of transaction at any point in time, while Vault wallets are comparable to savings accounts with limited types of transactions being possible. 

For the military-grade custody solution private clients will be charged between 40 basis points (bps) and 60 bps per annum depending on the volume of their digital assets held at Sygnum. Please find our detailed price list for private clients here.

Sygnum accepts deposits and withdrawals in BTC, ETH, BCH. XTZ, LTC and XRP. All transactions are subject to a screening through Sygnum's proprietary digital assets screening tool (i.e. transaction verification process). Transaction verification on the bank’s side is performed during business hours, i.e. from Mon-Fri, 08:00-17:00 CET. The transferred assets cannot be disposed of until the respective transaction has been verified.

For private clients incoming transfers are free of charge. For outgoing transactions private clients will be charged between 0.05%-0.2% depending on the size of the transaction and on a transaction-by-transaction basis. Please find our detailed price list for private clients here.

Brokerage

Sygnum currently offers the following trading pairs: BTC/CHF, BTC/EUR, BTC/USD, BTC/SGD, ETH/CHF, ETH/EUR, ETH/USD, ETH/SGD, BCH/CHF, BCH/EUR, BCH/USD, BCH/SGD, XRP/CHF, XRP/EUR, XRP/USD and XRP/SGD. In case you would like to directly trade BTC, ETH, BCH or XRP against each other, please contact our Trading desk on +41 (0)58 508 21 21

Trade orders can either be placed directly in our e-Banking platform (for trade sizes up to CHF 250'000) or by contacting either our Brokerage desk on +41 (0)58 508 21 21 or your dedicated Relationship Manager.

Private clients will be charged between 0.7%-0.9% depending on the size of the trade and on a trade-by-trade basis. Please find our detailed price list for private clients here.

Sygnum offers 24/7 trading, i.e. trade orders can be placed and will be executed at any point in time. The same applies to cancelling trade orders.

Executed trade orders will only be settled (i.e. assets deposited to and withdrawn from client's wallets) during business hours, i.e. from Mon-Fri, 8:00-17:00 CET. Assets from unsettled trades cannot be disposed of until the respective trade has been settled.

Tokenization

Sygnum believes in the long-term value of asset tokenization. Initially, Sygnum is focusing on the tokenization of equity from corporates/SMEs incorporated in Switzerland. In parallel, Sygnum is exploring options to tokenize debt, funds, real estate, commodities, arts and others.

Asset Management

Sygnum Asset Management has built interdisciplinary expertise across digital assets and traditional asset management. We have developed a systematic portfolio construction methodology and have applied it to the following products:

1) Sygnum Digital Assets Multi-Manager Fund: An alpha-oriented digital asset fund-of-funds, managed by Sygnum Pte. Ltd., which holds a Capital Markets Services (CMS) license, and is regulated by the Monetary Authority of Singapore (MAS)

2) Sygnum Platform Winners Index ETP, which provides beta exposure to foundational blockchain protocols

Please navigate to Services > Asset Management on our navigation bar to learn more.

Credit

Sygnum offers digital-asset-backed Lombard loans allowing clients to increase fiat liquidity against pledging of their BTC, ETH, XRP and/or BCH holdings at Sygnum.

The counterparty must be a Sygnum client holding the BTC, ETH, XRP and/or BCH to be pledged in a wallet at Sygnum. Furthermore, the counterparty must qualify as a qualified/professional investor.

B2B Banking Services

If you wish to get more information on Sygnum's B2B Banking Services offering, please send an email to b2bbankingservices@sygnum.com or call our Client Services Team on +41 (0)58 508 20 00.

Onboarding

Sygnum focuses on institutional and private qualified investors, corporates, banks and other financial institutions.

According to the Swiss Financial Services Act (FinSA) a private individual can qualify as a private qualified investor, if he/she has the knowledge required to comprehend the risks of the investments based on his/her individual education and professional experience or based on comparable experience in the financial sector and holds assets of at least CHF 500’000.

If you wish to initiate the onboarding process with Sygnum, you can either click on the respective link on our website, call our Client Services team on +41 (0)58 508 20 00 (Mon-Fri, 8:00-17:00 CET) or send an e-mail to onboarding@sygnum.com.

The type of documents we will request depends on multiple factors, including the client segment as well as the onboarding method you prefer. Please contact our Client Services team who will be more than happy to discuss your specific case.

Support

Client services can be contacted on +41 (0)58 508 2000 Monday to Friday from 08:00-12:00 and 13:00-17:00 CET (excluding Swiss holidays)

If you require any support, both your dedicated Relationship Manager as well as our Client Services team will be more than happy to provide guidance and assistance whenever you need it. In any case, you can always send an email to support@sygnum.com and we will be in touch shortly.

If you need to reset your login details, please contact our Client Services team on +41 (0)58 508 2000 (08:00-12:00 and 13:00-17:00 CET (excluding Swiss holidays)) or support@sygnum.com.