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About Sygnum
Onboarding
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Most Frequently Asked Questions

What documents do I need to provide for the onboarding process? 

The type of documents required depends on several factors, including the client category and onboarding method employed. Please contact us to discuss documentation with our team.

How can I reset the login details for my e-banking account?

You can create a new password by going through the following steps:

  • On the login page click the “Password forgotten” button
  • A new pop-up will open, there enter your 10-digit Contract ID starting with 78N… (often also referred as a user ID) and press “Continue”
  • Approve your password reset on your mobile device (two-factor identification) or follow the “offline more” instructions
  • Enter a new password, re-confirm it and final click “Send”
  • Go back to the login page and login with your new password
How do I contact Sygnum for technical support? 

Sygnum monitors the health and performance of its banking system 24 hours a day, 7 days a week and provides technical support during Swiss business hours (Mon-Fri, 8:00-17:00 CET, with the exception of official Swiss/Zurich holidays). 

Please contact your Relationship Manager directly if you need technical support, or alternatively use the contact form here and select “General enquiry” from the dropdown, and your Sygnum Relationship Manger will get in touch with you.   

Please note that should a technical failure occur outside of business hours, resolution may take longer than it would during business hours.  

Can digital assets be deposited to and withdrawn from a Sygnum wallet?

Yes, Sygnum accepts deposits and withdrawals for all crypto assets for which it offers custody services.  

You can withdraw or make payments with digital assets by withdrawing funds from your Sygnum e-banking platform and sending it to external wallets that you own. Please note that when funds are sent to a wallet that you own for the first time, transactions need to be verified by Sygnum’s proprietary digital asset screening tool.  Please contact us if you have further questions. 

Can I trade my staked Ether?

You cannot trade your Ether once they are staked. Please note that staked Ether cannot be unstaked until the Ethereum upgrade that enables withdrawals of staked Ether is live.

Does Sygnum charge for onboardings?  

Onboarding for private individuals is free of charge. Different screening or opening fees apply for corporate and institutional clients. Please contact us for more information.

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Are you in Switzerland?

It looks like you are using a computer with an IP address located outside of Switzerland. If you are located in Switzerland, please click “Continue” to access the Sygnum Bank AG (“Sygnum Bank”) website. If you are not located in Switzerland, please read below.

Local restrictions – Provision of cross-border services

Sygnum is a regulated bank supervised by the Swiss Financial Market Supervisory Authority (FINMA, Laupenstrasse 27, CH-3003 Bern). The products and services on this website are authorised for sale in Switzerland. Sygnum cannot promote its products and services in other countries where it is not authorised by the supervisory authority of that country to do so. Without prejudice to provision of services on the basis of reverse solicitation, Sygnum provides investment services in accordance with EU third-country regimes (where applicable). Sygnum is allowed to provide services only to per se professional clients and eligible  counterparties as defined under MiFID II.

If you are located outside Switzerland and click on “Continue” to visit this website, you confirm that you have read and understood the above and you are visiting this website on your own initiative without any active promotion or solicitation from Sygnum.

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Investor qualification

The following content is available to professional and private qualified Swiss investors. Please confirm your details below to visit this page, or please see our other digital asset updates here.

Qualified investor - I am a natural person who has the knowledge required to comprehend the risks of the investments based on my individual education and professional experience or based on comparable experience in the financial sector and hold liquid assets of at least CHF 500’000 (excl. real estate and pension funds).

A US Person is defined as (a) an individual who is a citizen or resident of the United States for federal income tax purposes; (b) a corporation, partnership or other entity created or organised under the laws of or existing in the United States; (c) an estate or trust the income of which is subject to United States federal income taxes regardless of whether such income is effectively connected with a United States trade or business.

Disclaimer: This content is purely for educational purposes and has been issued by Sygnum Group. It is not intended for distribution, publication, or use in any jurisdiction where such distribution, publication, or use would be unlawful, nor is it aimed at any person or entity to whom it would be unlawful to address such a marketing communication. It does not constitute an offer or a recommendation to subscribe, purchase, sell or hold any security or financial instrument. It contains the opinions of Sygnum Group, as at the date of issue. These opinions and the information contained herein do not take into account an individual‘s specific circumstances, objectives, or needs. No representation is made that any investment or strategy is suitable or appropriate to individual circumstances or that any investment or strategy constitutes personalized investment advice to any investor. Therefore, you must verify the above and all other information provided in the document or otherwise review it with your external advisors. Some investment products and services, including custody, may be subject to legal restrictions or may not be available worldwide on an unrestricted basis. The information and analysis contained herein are based on sources considered as reliable. Sygnum Group uses its best efforts to ensure the timeliness, accuracy, and comprehensiveness of the information contained in this document. Nevertheless, all information indicated herein may change without notice.

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Security alert

Stay alert to fraudulent communications. Sygnum will never post messages on social media or private messaging applications regarding e-banking access or logins. If you have concerns, contact us.

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