Cookie notice


Our website (hereinafter “Website”) uses various techniques to let us and third parties consulted by us recognise you when you use our Website and, in some cases, track you across multiple visits. The present Cookie Notice provides information on this topic.

This Cookie Notice should be read alongside our Privacy Notice, which gives details about how and why we use your Personal Data when you are using this Website and your legal rights in relation to your Personal Data. Unless otherwise defined in this Cookie Notice, all capitalised terms shall have the meanings ascribed to them in the Privacy Notice.

Information and how to contact us

This Website is owned and operated by Sygnum Bank AG.
If you have any questions about this Cookie Notice, please contact us via our Data Protection Office at [email protected].

How do we use online tracking techniques?

We use third-party services for our Website to measure and improve the user experience of the Website. To this end, we may connect to third-party services via our Website, which may in turn use cookies and similar technologies. The core purpose is to enable us to distinguish access by you (via your system) from access by other users so that we can ensure the functionality of the Website and perform statistical analyses. The technology used is designed to recognise you as an individual visitor each time you access the site, for example, by having our server (or the servers of third parties) assign a specific identification number to you or your browser (so-called “cookie”). We do not want to identify you in this process, and we do not link information gathered by the means of cookies with other data that we may have about you.

Cookies are files that your browser automatically stores on your end device when you visit our Website. Cookies contain a unique identification number (an ID) that allows us to distinguish individual visitors from others, but usually without identifying them. Depending on the intended use, cookies contain further information, for example, on accessed sites and the duration of the visit to a site. On the one hand, we use cookies that are valid for a session, which are deleted when the browser is closed, and on the other hand, we use persistent cookies that are valid for longer periods, which remain stored for a certain duration after the browser is closed (or remains valid for a defined period, unless you delete the cookie) and which are used to recognise visitors on a subsequent visit. For a list of our cookies, see below.

Cookie name Cookie type (explanation see below) Cookie purpose (explanation see below) Storage period
_ga Measurement cookie Used by Google Analytics to generate statistical data on your use of the Website Persistent cookie (1 year or less)
_gcl_au Measurement cookie Used by Google Analytics to generate statistical data on your use of the Website 3 months
_gat_ Measurement cookie Used by Google Analytics to generate statistical data on your use of the Website Less than an hour
_gid Measurement cookie Used by Google Analytics to generate statistical data about your use of the Website 24 hours
_iub_cs __ Necessary cookie Used for the cookie customisation service Persistent cookie (1 year)
cf-clearance Necessary cookie Used for cookie customisation service Persistent cookie (1 year)

We use the following types of cookies and similar technologies:

  • Necessary cookies: necessary cookies are required for the functionality of the Website, for example, to allow you to switch between sites without losing information entered in a form.
  • Measurement cookies: these cookies collect information about the use of a Website and enable analyses, for example, which sites are most popular. They can thereby simplify the visit to a Website and improve the user experience.
  • Marketing cookies: functional cookies enable advanced features and can display personalised content.

We particularly use cookies for the following purposes:

  • Personalisation of content
  • Save settings between your visits
  • Collection of statistical data on the number of users and their usage habits (e.g.: how many clients log into our banking platform and at what time of the day), as well as to improve the speed and performance of the Website
  • Determining whether and how we can improve our Website

When accessing our Website, you have the option to activate or deactivate certain categories of cookies. You can configure your browser in the settings to block certain cookies or similar technologies or delete existing cookies and other data stored in the browser. You can also enhance your browser with software (so-called “plug-ins”) that blocks tracking by certain third parties. You can find out more about this in the help pages of your browser (usually under the heading “Privacy”). Please note that some features of our Website may not function if you block cookies and similar technologies.

We use third-party services to measure and improve the user experience of the Website and online advertising campaigns. Third-party service providers may be located outside Switzerland and the EU/EEA, provided that the protection of your personal data is adequately ensured. For example, we use analytical services to allow us to optimise our Website. The respective third-party providers may record the use of the Website for this purpose and combine their recordings with further information from other Websites. This allows them to record user behaviour across multiple Websites and end devices in order to provide us with statistical evaluations on this basis. The providers may also use this information for their own purposes, e.g. for personalised advertising on their own Website or other Website. If a user is registered with the provider, the provider may be able to assign the usage data to the relevant person.

Our most important third-party providers are Google and InnoCraft. You can find more information about them below. Other third-party providers generally process personal and other data in a similar way.

  • Google Analytics, an analysis tool of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA, USA) and Google Ireland Ltd. (Google Building Gordon House, Barrow St, Dublin 4, Ireland; jointly “Google”, with Google Ireland Ltd. being responsible for the processing of personal data). Google uses cookies and similar technologies to collect certain information on the behaviour of individual users on or in the relevant Website as well as information on the end device used for this purpose (tablet, PC, smartphone, etc.). Google collects information on the behaviour of users on the Website and the end device used and provides us with evaluations on this basis, but also processes certain data for its own purposes. We have configured Google Analytics in a way that IP addresses of visitors are anonymised before being forwarded to the USA. You can find information on data protection at Google Analytics here. You can disable Google Analytics by installing a respective browser add-on.
  • Matomo, an analytics tool from InnoCraft Ltd (7 Waterloo Quay PO625, 6140 Wellington, New Zealand). Matomo uses cookies and similar technologies to collect certain information on the behaviour of individual users on the online banking portal as well as information on the end device used and provides us with evaluations on this basis. We have configured Matomo as “on-prem” solution, which means that the data is not processed by Matomo but by us, within the EU and Switzerland. You can find more information on data protection at Matomo here.
  • Clarity, an analytics tool from Microsoft Corp (One Microsoft Way, Redmond, WA 98052, United States). This captures how you use and interact with our Website through behavioural metrics, heatmaps and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for website optimisation. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Can we update this Cookie Notice?

This Cookie Notice is not part of a contract with you. We can change this Cookie Notice at any time. The version published on this Website is the current version.

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