Regulatory disclosures

Annual report for regulatory disclosure

Please find this report here.

AIFMD Art. 23 disclosure statement

Please find this disclosure statement here.

Complaints and feedback

Your satisfaction as a client or potential client is important to us, although we may not always be able to meet all expectations.

Please contact us so we may address your feedback using one of the following options:
-Client feedback and complaints are best addressed directly to your Client Service Manager or Sygnum contact person.
-Client Services on the Sygnum contact form or our Sygnum Legal and Compliance team via [email protected].
-Via our Sygnum contact form here.
-In a letter of complaint addressed to Sygnum with one of the addresses listed here.

Please include the following when you contact us:
-Your contact details
-Your relationship to Sygnum (client, lawyer, company representative)
-Relevant information related to your complaint

Further information on our complaints handling framework is available upon written request and free of charge from [email protected].

If no mutually agreeable solution can be found in contacting us at Sygnum, you can contact the Swiss Banking Ombudsman, a free and impartial information and mediation service provider:
Swiss Banking Ombudsman
Bahnhofplatz 9, PO Box
8021 Zurich, Switzerland
www.bankingombudsman.ch

Are you in Switzerland?

It looks like you are using a computer with an IP address located outside of Switzerland. If you are located in Switzerland, please click “Continue” to access the Sygnum Bank AG (“Sygnum Bank”) website. If you are not located in Switzerland, please read below.

Local restrictions – Provision of cross-border services

Sygnum is a regulated bank supervised by the Swiss Financial Market Supervisory Authority (FINMA, Laupenstrasse 27, CH-3003 Bern). The products and services on this website are authorised for sale in Switzerland. Sygnum cannot promote its products and services in other countries where it is not authorised by the supervisory authority of that country to do so. Without prejudice to provision of services on the basis of reverse solicitation, Sygnum provides investment services in accordance with EU third-country regimes (where applicable). Sygnum is allowed to provide services only to per se professional clients and eligible  counterparties as defined under MiFID II.

If you are located outside Switzerland and click on “Continue” to visit this website, you confirm that you have read and understood the above and you are visiting this website on your own initiative without any active promotion or solicitation from Sygnum.

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Investor qualification

The following content is available to professional and private qualified Swiss investors. Please confirm your details below to visit this page, or please see our other digital asset updates here.

Qualified investor - I am a natural person who has the knowledge required to comprehend the risks of the investments based on my individual education and professional experience or based on comparable experience in the financial sector and hold liquid assets of at least CHF 500’000 (excl. real estate and pension funds).

A US Person is defined as (a) an individual who is a citizen or resident of the United States for federal income tax purposes; (b) a corporation, partnership or other entity created or organised under the laws of or existing in the United States; (c) an estate or trust the income of which is subject to United States federal income taxes regardless of whether such income is effectively connected with a United States trade or business.

Disclaimer: This content is purely for educational purposes and has been issued by Sygnum Group. It is not intended for distribution, publication, or use in any jurisdiction where such distribution, publication, or use would be unlawful, nor is it aimed at any person or entity to whom it would be unlawful to address such a marketing communication. It does not constitute an offer or a recommendation to subscribe, purchase, sell or hold any security or financial instrument. It contains the opinions of Sygnum Group, as at the date of issue. These opinions and the information contained herein do not take into account an individual‘s specific circumstances, objectives, or needs. No representation is made that any investment or strategy is suitable or appropriate to individual circumstances or that any investment or strategy constitutes personalized investment advice to any investor. Therefore, you must verify the above and all other information provided in the document or otherwise review it with your external advisors. Some investment products and services, including custody, may be subject to legal restrictions or may not be available worldwide on an unrestricted basis. The information and analysis contained herein are based on sources considered as reliable. Sygnum Group uses its best efforts to ensure the timeliness, accuracy, and comprehensiveness of the information contained in this document. Nevertheless, all information indicated herein may change without notice.

Mandatory fields

Security alert

Stay alert to fraudulent communications. Sygnum will never post messages on social media or private messaging applications regarding e-banking access or logins. If you have concerns, contact us.

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