Annual report for regulatory disclosure
Please find this report here.
AIFMD Art. 23 disclosure statement
Please find this disclosure statement here.
Complaints and feedback
Your satisfaction as a client or potential client is important to us, although we may not always be able to meet all expectations.
Please contact us so we may address your feedback using one of the following options:
-Client feedback and complaints are best addressed directly to your Client Service Manager or Sygnum contact person.
-Client Services on the Sygnum contact form or our Sygnum Legal and Compliance team via [email protected].
-Via our Sygnum contact form here.
-In a letter of complaint addressed to Sygnum with one of the addresses listed here.
Please include the following when you contact us:
-Your contact details
-Your relationship to Sygnum (client, lawyer, company representative)
-Relevant information related to your complaint
Further information on our complaints handling framework is available upon written request and free of charge from [email protected].
If no mutually agreeable solution can be found in contacting us at Sygnum, you can contact the Swiss Banking Ombudsman, a free and impartial information and mediation service provider:
Swiss Banking Ombudsman
Bahnhofplatz 9, PO Box
8021 Zurich, Switzerland