Most Frequently Asked Questions

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Sygnum Singapore

Most Frequently Asked Questions

Can I authorise another person to give and receive instructions on my behalf relating to my brokerage and custody account with Sygnum Singapore?

Yes, you may authorise such person(s) in writing and notify us of such authorisation. Such authorised person(s) may act on your behalf in connection with all matters relating to the brokerage and custody services that you engage us for, save for any specific actions excluded in any letter of authorisation provided to us.

How are risk of unfair or disorderly trading of digital payment tokens (“DPTs”) addressed and what are the settlement procedures of DPT transactions?

In general, we operate under a matched principal model where your orders are placed and executed by our designated trading partner, Sygnum Bank AG, a FINMA-regulated Swiss bank in Switzerland (“SBAG”). SBAG executes your DPT trades on a best-execution basis with multiple trading counterparties, thus ensuring fair pricing and minimises the risk of unfair and disorderly trading. We further detail the process of execution and fulfilment of your DPT trade instructions in the client contract and terms and conditions that you entered/or may enter into with us.

How do I claim or receive entitlements accruing to me or exercise any right and power arising from my ownership of digital assets in my account?

Such entitlement and rights (if any) arising from your digital assets custodised with us will be held by us and returned to you on demand.

What happens to my digital assets in the event of default of the safeguarding institution?

As you may note in the brokerage and custody terms with us, the safeguarding institution of your digital assets is Sygnum Bank AG (“Safeguarding Person”), a FINMA-regulated Swiss bank in Switzerland. Due to operation of Swiss law, your digital assets are legally excluded from the Sygnum Bank AG’s assets for the purpose of insolvency proceedings. Accordingly, your digital assets are protected in the event of default of the Safeguarding Person, and we will take reasonable steps to recover the assets in accordance with the applicable laws.

What would Sygnum do if it ceases to support a token?

In the event we have ceased to support a given DPT which we are also holding on custody for you, we shall on a best endeavours basis transfer your holdings in the same to a wallet (hosted or otherwise) specified and controlled by you. We will make reasonable efforts to provide prior notice to you of any such decision made.

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Local restrictions – Provision of cross-border services

This webpage (“LI Webpage”) and the information contained herein are addressed solely to professional clients domiciled in Liechtenstein.

Sygnum Europe AG (“Sygnum Europe”) is registered with the Financial Market Authority in Liechtenstein. The products and services on this LI Webpage are authorised in Liechtenstein. Sygnum Europe cannot solicit its products and services to persons in other countries where it is not authorised to do so, but Sygnum Europe is permitted to contract with persons who choose to initiate a commercial relationship with Sygnum Europe.

This LI Webpage is solely managed by Sygnum Europe and should in no way constitute an offering or services of any of its related companies (including Sygnum Bank AG). If any link herein directs you to another webpage or website (“Other Webpage”), Sygnum Europe is not the owner of Other Webpage and shall in no way be deemed as soliciting or reverse soliciting any persons via Other Webpage.

If you click on “Continue” to visit this LI Webpage, you confirm that (1) you have read and understood the above and you are visiting this LI Website on your own initiative without any active promotion or solicitation from Sygnum Europe and (2) you qualify as a professional client according to the Liechtenstein Asset Management Act (VVG), Annex 1 II. lit. A. and B., and (3) you have reviewed and hereby agree to the Terms of Use and Privacy Notice for accessing this LI Website.

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Local restrictions – Provision of cross-border services

Please note that you are about to leave the Sygnum Europe webpage.

If you would like to explore the webpages from other entities of Sygnum group, please note that Sygnum Europe is not the owner of these webpages and is not responsible for the content or the offerings and services described, the other webpages are aimed at persons residing in the country in which the respective Sygnum group entity is domiciled.

If you would like to know more about the services and products available in your country, please contact the respective office by clicking here.

If you click on “Continue” to visit another webpage, you confirm that you have read and understood the above and you are visiting this webpage on your own initiative without any active promotion or solicitation from the respective Sygnum group entity.

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Investor qualification

The following content is available to qualified investors. Please confirm your details below to visit this page, or please see our other digital asset updates here.

Qualified investor - As defined in Art. 10 (3) ff. of the Swiss Collective Investment Schemes Act. In particular, natural persons who have the knowledge required to comprehend the risks of the investments based on their individual education and professional experience or based on comparable experience in the financial sector and hold liquid assets of at least CHF 500,000.

A US Person is defined as (a) an individual who is a citizen or resident of the United States for federal income tax purposes; (b) a corporation, partnership or other entity created or organised under the laws of or existing in the United States; (c) an estate or trust the income of which is subject to United States federal income taxes regardless of whether such income is effectively connected with a United States trade or business.

Disclaimer:

The information in this publication pertaining to Sygnum Bank AG (“Sygnum”) is for general information purposes only, as per date of publication, and should not be considered exhaustive. This publication does not consider the financial situation of any natural or legal person, nor does it provide any tax, legal or investment advice. This publication does not constitute any advice or recommendation, an offer or invitation by or on behalf of Sygnum to purchase or sell any assets. No elements of precontractual or contractual relationship are intended. While the information is believed to be from accurate and reliable sources, Sygnum makes no representation or warranties, expressed or implied, as to the accuracy of the information. Sygnum expressly disclaims any and all liability that may be based on such information, omissions, or errors thereof. Any statements contained in this publication attributed to a third party represent Sygnum‘s interpretation of the data, information and/or opinions provided by that third party either publicly or through a subscription service, and such use and interpretation have not been reviewed by the third party. Sygnum reserves the right to amend or replace the information, in part or entirely, at any time, and without any obligation to notify the recipient of such amendment / replacement or to provide the recipient with access to the information. Simultaneously, there is no obligation of Sygnum to inform recipients of information, if before provided information later becomes outdated, inaccurate or obsolete, unless otherwise provided by applicable law. The information provided is not intended for use by or distributed to any individual or legal entity in any jurisdiction or country where such distribution, publication or use would be contrary to the law or regulatory provisions or in which Sygnum does not hold the necessary registration, approval authorization or license. Except as otherwise provided by Sygnum, it is not allowed to modify, copy, distribute or reproduce, display, license, or otherwise use any content for commercial purposes.

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Stay alert to fraudulent communications. Sygnum will never post messages on social media or private messaging applications regarding Sygnum banking access or logins. If you have concerns, contact us.

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